Description
It's a system. It's people. It's systems of people. It's people in a system.
When we design for automation and technology, we are designing for people and people systems. Our best designs understand the difference between what helps humanity, and how to place decision making at the right level of autonomy.
Through the lens of Lisa Bainbridge's seminal 1983 paper "The Ironies of Automation", we can update our current understanding of where designing with AI can avoid the worst anti-patterns and embrace the best of autonomy for socio-technical systems.