Description
At work we established Slack years ago as our chat application and by now quite a percentage of communication goes through it. As a result it got much easier to contact one person or a group simultaneously. And this is good as we can share our knowledge save each other time. But it also introduced a category of questions in the chat which only require simple tedious tasks to get the answer and then post it as a response. One possibility is to educate and point others to the place where they can find the answer or what tasks they have to do. The other one is use a chat bot for this. Both ways have advantages and for the bot it is that you can import a specific type of response more easily into a conversation without first gathering the information and copy and paste it. I am a developer and service operator and one category of questions which fits this is the category of service health questions, like "Does service X has a problem right now?". Hence, I will use a bot to answer them. First I will show you how you can create a python bot for the Azure bot service. With it the questioner then can either directly use the bot to answer his question or you can just create the response for him without going to the service health monitoring. In this case the service health information has to be obtained from a Prometheus monitoring service and then transformed into a chat message.